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Those who say it cannot be done, should not interrupt those doing it.
— Chinese Proverb

Informed Resolutions™: Where is your pain?

We have interviewed several business people, human resources executives, attorneys and executive consultants in researching our upcoming book Company Confidential:  The Secrets to Effectively Resolving Internal Conflict.  Our research has revealed some trends that we want to share with you in our three-part series that will be posted to our blog and social media every Wednesday, as follows:

  • Informed Resolutions: Where is your pain?       March 8, 2017
  • Informed Resolutions: How to treat the pain    March 15, 2017
  • Informed Resolutions:  Take the pain away      March 22, 2017

When you were dreaming about owning your own business or running a company, did you ever think it would be like this? Did you anticipate spending so much time on HR issues and employee problems?  How much time do you spend on things that are not necessarily growing your business?

Take our fictitious CEO and see how the week is going:  the head of HR wants to meet about a new harassment allegation; the accounting manager needs an answer on next year’s budget; IT has had a security breach and wants to know how to proceed; in-house counsel needs to update the CEO on a pending deposition; the PR team needs to know how to handle media requests regarding the harassment allegation; the CEO’s assistant has called in sick for the third day in a row; internal audit has some questions about Sarbanes Oxley compliance in relation to the security breach; and there is a problem with the phone lines in the call center.  Whew! 

So, when is the CEO supposed to find time to create an ethical culture and grow the business?

Small business owners are not excluded from this either.  According to one small business owner:

If we are brutally honest, it is very common for business owners to believe that our time is not costing something. We try to do everything from legal, HR, IT, Sales, Marketing and even janitorial to save money. We do not reach out to specialized resources because we believe we are saving significant amounts by doing the work ourselves. While there are times when this may be true, it is not true in most cases.

Luis Delgado,

The Critical Update

We believe that CEOs, managers and business owners don’t need to be in the line of fire, but many suffer self-inflicted wounds due to their efforts to save money (which usually results in spending more over the long run) or thinking that the situation is not a big deal and they have the expertise to handle it in-house.

Informed Resolutions is Workplace Factfinders’ concept that non-biased, comprehensive fact-gathering and analysis creates an opportunity to resolve internal business issues efficiently, effectively and economically.  Creating and overseeing an ethical culture, gathering solid facts when issues arise, and spending a little money up front can minimize or eliminate the effects of problems such as bad press, angry customers, and litigation. Moreover, being proactive in this regard sets a business up to avoid dollars flying out the door when a crisis hits.

In our next article, we will discuss the scenario above and lay out some ideas of what should have been done and what could be done to solve the theoretical problems noted.

For more information about our services, including employee hotline management, internal investigations, policy and procedure consulting and auditing, and our Informed Resolutions process, please contact Cynthia Fenton or Stephanie Woodhead at (844) 321-9733 or email us at

For more information about the affordable technology and security solutions provided by The Critical Update, please contact Luis Delgado at (512) 336-2970 or or visit

The information contained in this article is not legal advice and should not be relied upon as such.  Employers should consult their attorney for legal advice.

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Look for our upcoming book, Company Confidential: The Secrets to Effectively Resolving Internal Conflict